RESERVATIONS, RESCHEDULING, CANCELATIONS
Cancellations and Refunds:
Cancellations must be made 48 hours before an Experience Points (pinata workshop, DM & Dine etc) session is scheduled. Refunds will be returned via your method of payment and will not be made after the gaming session has already occurred barring unforeseen circumstances (car accident, hospital visit etc).
If you do not contact us to reschedule before or after and are a no-show for your gaming session, we will retain $100 as a deposit for the Dungeon Master.
For group packages, if one of your party members does not show up, you do not get a refund of a percentage of the package price.
For non-group gaming sessions, refunds will not be issued after the gaming session or workshop has occurred barring unforeseen circumstances.
If you need to reschedule, please contact firstname.lastname@example.org within 72-48 hours of your gaming session or workshop time and we will try to accommodate you as best as possible.
Alehouse - Due to our liquor license, minors only permitted before 8 pm but only accompanied by a parent or guardian. Absolutely no minors permitted after 8 pm. All guests must have two pieces of government-issued ID with them, one must be photo ID (Drivers Licence, BC ID, passport etc.) even if you don't intend to drink. Student cards not accepted. For your party to be seated for your reservation, 75% of party members must be present at the time of the reservation. No exceptions.
Tavern - All ages but if you're legal age and intend to consume alcohol, please bring your government-issued id.
The Storm Crow welcomes people of all genders and gender expressions, sexualities, countries of origin, races, abilities and body types. We aim to provide a safe space for all and do not tolerate bullying such as aggressive gatekeeping or harassment of any kind.
If somebody is making you uncomfortable, please discretely alert the staff and we will do our best attend to the situation through whatever means available to us.
If you are making somebody uncomfortable including servings staff, Experience Points staff or other guests, we will ask you to curb your behavior or give you the choice to pay your bill and leave.
Liquor Service Policy
Under BC law, we are allowed to serve our guests a safe amount of alcohol and do not over-serve but we can make the decision to cut you off if you appear too intoxicated due to pre-drinking for events etc. If this happens, under the law, we cannot serve you anything anymore and have to immediately make sure you get home in the safest way possible.
Allergies and food sensitives
Please let us know of any food allergies or sensitivities so we can inform our kitchen about them to make sure you have a safe and enjoyable experience. Currently, we only offer one food menu item that contains nuts, at the Alehouse only, but our staff at both locations are trained to accommodate allergies safely when prepping your meals. Some of our drinks and shots do contain traces of nuts or dairy as well but they have been noted on our menu and our bartenders and staff have been trained to notify our guests when they do.
We also offer a variety of gluten-friendly and vegan options to accommodate those with alternative diets or restrictions; you can find our menus online via www.stormcrow.com.
Ask our DM & Dine contact or your server if you have any questions or concerns about our menu.
Storm Crow Alehouse - Secret, free parking is located below the pub and reached by the alley behind it via Fir St or Pine St.
Storm Crow Tavern - Only street parking but free parking is available around Grandview park or a few blocks down Charles St towards Clark Dr.